Welcome to the SmileBlog.
Why Specialized Customer Service Is the Way of The Future
The research doesn’t lie. Nextiva’s customer service stats show that excellent customer service is essential for getting more clients and increasing your practice’s revenue. According to the data, businesses that provide positive customer experiences have 4-8% higher...
How Voicemail Is Slowly Killing Your Business
The life of a small business owner can be hectic. When you’re doing everything from daily administrative tasks to providing quality customer service, sometimes the phone is left to ring, and incoming customer calls are missed. But one or two missed calls...
4 Tips For Setting Yourself Up For Success With Virtual Appointment Setting
According to Zendesk, more than 50% of customers across all age groups typically use the phone to reach out to a service team, making it the most-used channel for customer service. The phone is still a crucial part of any business, and especially for healthcare...
5 Free And Easy Ways To Start Promoting Your Brand Online
Remember when marketing was putting your product or service on flyers and brochures? If you had the budget for it, you might have even invested in a billboard. Though these traditional forms of marketing still exist, we now have digital marketing. And the...
5 Small Business Tech Tools To Help Your Clinic Scale Faster
Today, 80% of small business owners are not taking full advantage of available technology. This is not an overly surprising statistic. It’s not because small business and clinic owners aren’t tech-savvy. Most are. The issue is the number of software options...
3 Tips For Scaling a Healthcare Practice in 2021
As the owner of a small healthcare practice, scaling your business can be difficult on your own. With so many different responsibilities to handle to successfully run your business, you aren’t left with much time to focus on scaling when you're distracted with...
Telephone Answering Service Vs. Telephone Answering Software: It’s All About The Human Connection
Did you know that 45% of day-to-day activities could be automated? That is a shockingly high amount of time and money that could be used elsewhere. It doesn’t necessarily point to the ineffectiveness of your team but rather the lack of infrastructure built around your...
8 Ways To Use Upselling To Grow Your Business (With Examples)
According to AnnexCloud, nearly 65% of a company’s business comes from repeat clients–speaking to the importance of strengthening the ties with your existing business portfolio. The more value your business brings to a client, the more loyal they’ll be. And more loyal...
Spend Less Time On The Phone & More Time Growing Your Business (In 3 Steps)
85% of business owners work nights & weekends. They spend the majority of their time working in their businesses, handling everything from client issues, payment processing, personal deliveries and any other activities they feel will help the business succeed....
How To Prevent Your Business Phone From Becoming Your Business’ Biggest Crutch
Since Alexander Graham Bell’s conception of the telephone in 1876, it’s been one of the most reliable ways to communicate. As the technology of phones has advanced, that state of how we use them has advanced, too; we text more than we call, and we Zoom or FaceTime...