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4 Ways Your Business Can Benefit From Appointment-Setting Services

4 Ways Your Business Can Benefit From Appointment-Setting Services

Time is the most challenging thing to manage when you’re running a business–especially a business that provides services to the public. The reality is there are so many tasks to juggle, but only so much time in a day. While a calendar is supposed to help with...

4 Ways A Virtual Receptionist Can Help You Scale Your Business

4 Ways A Virtual Receptionist Can Help You Scale Your Business

The landscape of how we interact shifted in a matter of months. Now that the world has settled into its new virtual reality the opportunities for business owners to scale up are limitless.  What is meant by “scale up”? It is the concept of building out a...

4 Reasons Your Practice Needs A Virtual Receptionist

4 Reasons Your Practice Needs A Virtual Receptionist

A missed call = a missed opportunity for your practice. Research shows that, if a new lead doesn’t get a response to their inquiry within five minutes, there’s an 80% decrease in the chance to qualify that lead. To accomplish this sort of response time is of course...

5 Ways a Virtual Receptionist Can Save You Money

5 Ways a Virtual Receptionist Can Save You Money

5 Ways a Virtual Receptionist can Save you Money Virtual Receptionist services allow small businesses to operate in a more productive and efficient manner. A virtual receptionist is a contracted position. They typically provide administrative support, often in the...

The key elements to excellent customer service

The key elements to excellent customer service

Some say great customer service is an art. Others say it comes down to a scientific mix of character traits. We think the key elements for success lie somewhere between the two. We have put together a comprehensive list of skills, that are both developable and...

The Art of Telephone Upselling

The Art of Telephone Upselling

Maximizing your Telephone Upselling Results: 1. Extend the Customer Relationship 2. Use a Customer Relationship Management System (CRM) 3. Leverage On-Hold Systems 4. Offer Upselling Incentives 5. Set Realistic Expecatations What is Upselling? Telephone upselling is a...