Welcome to the SmileBlog.
Warm Transfers: The Secret To A Great Customer Experience
In this article, we’re explaining how you can use warm transfers to help customers resolve their issues faster.
3 Simple Techniques That Foster a Great Connection With Your Customers Over The Phone
A great phone connection requires a very nuanced skill set. It’s about finding the right balance between being friendly, professional, and knowledgeable. So, I want to share with you 3 techniques anyone can use to improve their customers’ experience over the phone.
How To Cut Operational Costs For Your Small Business in 2022
Inflation has driven up prices everywhere and small business owners have been impacted the most, so it’s not surprising they are looking for ways to cut expenses wherever they can.
How To Craft An Effective Appointment Confirmation Message (+ Examples)
Have you ever ordered something online and worried when you didn’t receive a confirmation message? The payment went through but there was no message from the store confirming they received your purchase. Thousands of questions began flooding your mind. Will you get...
4 Things I Learned From Therapy That Can Help Shape Your Leadership Skills in Business and Life
The choice to go to therapy was one of the hardest things I have ever done because it forced me to face the reality that I needed some help. Letting go of my ego and choosing to be vulnerable with someone I didn’t know ended up being the best decision of my...
The Doctor is In: How the Metaverse is Impacting Healthcare
The global telehealth market will potentially be worth $459.8 billion by 2030. If Mark Zuckerberg has his way, the metaverse will be well advanced by then and actively contributing to this number. You’ll no longer be looking at a patient talking to you in real-life on...
12 Healthcare Practice Owners Share Their Number One Tip For Growth
There’s a lot of information online about how to build a successful medical practice. But what about healthcare practice owners who aren’t physicians? What healthcare practice tips can you get that aren’t the same ol’ generic responses? This article answers that...
From One Business Owner to Another: How to Ensure Your Business Survives Any Curveball Thrown Its Way
Our company is by no means a massive success or a silicon valley unicorn, but we have learned a thing or two in the fifteen years we’ve been in business. Owning a business is difficult on an easy day because quite frankly there are no easy days. For me, it is the...
A Medical Professional’s Guide to Virtual Appointments: 9 Steps to Get Started with Virtual Care
The COVID-19 pandemic has changed the way people access healthcare. At the height of the pandemic, patients couldn’t get most of their basic medical needs met in person. That led to a boom in virtual healthcare. In fact, “telehealth use has increased 38x...
Appointment Scheduling: 3 Benefits to Businesses in 2022
According to Forbes, 75% of consumers say they would be more likely to visit a business in person if they have an appointment than without one. This means that customers today want the convenience of picking a time that works for them to visit a business. So as...