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How to make the most from your Appointment Scheduling
How to Make the Most from your Appointment Scheduling Believe it or not, there is a science to efficient appointment scheduling. Scheduling appointments is a vital part to clinic efficiency and as a result, clinic profitability. Understanding the techniques that frame...
Building trust in a virtual workplace
How to Build Trust in a Virtual Workplace Building trust in a virtual workplace is the cornerstone of all high-performance organizations. In fact, according to the Harvard Business Review, high-performance companies report 50% more productivity, 76% more engagement,...
The real cost of missing a call
The real cost of missing a call You've heard us chat about this before. The real cost of missing a call, especially on the first attempt. First, it may not shock you to know that 75% of callers hang-up if they get a voicemail. However, did you realize that 85% of...
COVID-19 and The rise of remote healthcare (Telehealth) | Smiledog
The Rise of Telehealth Covid-19 has swept through the Canadian provinces, bringing with it the recommendation to stay out of public spaces as much as possible. Medical clinics and hospitals are clocking in as some of the riskier places to visit. As a result, it seems,...
How to deal with an angry customer on the phone – 10 steps
If you work in customer service, chances are you've had at least one run-in with an angry customer on the phone. Believe it or not, with the proper tools, it is possible to turn a nasty situation with an angry customer into a positive outcome. As customer...
When is an answering service right for your business?
When is an answering service right for your business? It can be difficult for busy business owners to measure when it may be time to hire a virtual receptionist. The most obvious question is when does the benefit outweigh the cost? Luckily, there are several key...
The science behind answering the phone with a smile
It may sound like a gimmick, but believe it or not, answering the phone with a smile makes a difference. Not only that, there are scientific reasons to back it up. We believe in this so much at Smiledog, we named our company based on this premise. Today on the blog,...
3 Phone Follies Losing Your Chiropractic Clinic New Patients (which are you guilty of?)
Missed calls, calls that go to voicemail and callers who put on hold are the #1 source of lost revenue for chiropractic clinics. Most new patients begin their search for a Chiropractor with Google. This medium offers a great opportunity if you’re good with the Google...
Answering Service Vs Virtual Reception – What’s the Difference?
Many business owners see a phone answering service and virtual receptionist service as the exact same thing. On the surface, they’re right, both types of businesses answer the phone when it rings It’s how a virtual receptionist handles that call that differentiates...
Why Virtual Reception for Medical Clinics Just Works | Smiledog
In the medical, dental or even chiropractic and wellness fields, a missed call can mean big bucks over the lifetime of a new patient. This is just one of the reasons so many medical clinics have enlisted the help of a virtual receptionist business to ensure all...