Welcome to the SmileBlog.

The Science Behind Answering the Phone With a Smile

The Science Behind Answering the Phone With a Smile

A lot goes into great customer service. One of the most important skills is understanding how to answer the phone professionally and with a smile. Here’s what science has to say about smiling on the phone.

3 Principles That Can Help Improve Your Customer Experience

3 Principles That Can Help Improve Your Customer Experience

The process of becoming more customer-focused is difficult, but when you receive positive feedback from your customers, it is well worth the effort. Through my own experience, I have developed a three-step process for creating a more customer-focused experience for your business.

The Doctor is In: How the Metaverse is Impacting Healthcare

The Doctor is In: How the Metaverse is Impacting Healthcare

The global telehealth market will potentially be worth $459.8 billion by 2030. If Mark Zuckerberg has his way, the metaverse will be well advanced by then and actively contributing to this number. You’ll no longer be looking at a patient talking to you in real-life on...

12 Healthcare Practice Owners Share Their Number One Tip For Growth

12 Healthcare Practice Owners Share Their Number One Tip For Growth

There’s a lot of information online about how to build a successful medical practice.  But what about healthcare practice owners who aren’t physicians? What healthcare practice tips can you get that aren’t the same ol’ generic responses? This article answers that...