Welcome to the SmileBlog.

A lot goes into great customer service. One of the most important skills is understanding how to answer the phone professionally and with a smile. Here’s what science has to say about smiling on the phone.

The process of becoming more customer-focused is difficult, but when you receive positive feedback from your customers, it is well worth the effort. Through my own experience, I have developed a three-step process for creating a more customer-focused experience for your business.

In this article, we’re explaining how you can use warm transfers to help customers resolve their issues faster.

A great phone connection requires a very nuanced skill set. It’s about finding the right balance between being friendly, professional, and knowledgeable. So, I want to share with you 3 techniques anyone can use to improve their customers’ experience over the phone.

Inflation has driven up prices everywhere and small business owners have been impacted the most, so it’s not surprising they are looking for ways to cut expenses wherever they can.

Have you ever ordered something online and worried when you didn’t receive a confirmation message? The payment went through but there was no message from the store confirming they received your purchase. Thousands of questions began flooding your mind. Will you get...

The choice to go to therapy was one of the hardest things I have ever done because it forced me to face the reality that I needed some help. Letting go of my ego and choosing to be vulnerable with someone I didn’t know ended up being the best decision of my...

The global telehealth market will potentially be worth $459.8 billion by 2030. If Mark Zuckerberg has his way, the metaverse will be well advanced by then and actively contributing to this number. You’ll no longer be looking at a patient talking to you in real-life on...

There’s a lot of information online about how to build a successful medical practice.  But what about healthcare practice owners who aren’t physicians? What healthcare practice tips can you get that aren’t the same ol’ generic responses? This article answers that...