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Telephone Answering Service: What It Is and Why It Isn’t Enough

Telephone Answering Service: What It Is and Why It Isn’t Enough

Wouldn’t it be great if customers only called when you’re 100% available?  Sadly, that’s not the case.  Customers call when they need support, even if that means calling with a burning concern while you’re trying to put out a fire somewhere else in your...

5 Predictions on the Future of Customer Service

5 Predictions on the Future of Customer Service

We owe a lot of the comforts we take for granted to the First Industrial Revolution of the 18th century. Developments in coal, the steam engine, electricity, and petroleum took off quickly.  All of these products had customers. Customers who had to walk to...

Why Specialized Customer Service Is the Way of The Future

Why Specialized Customer Service Is the Way of The Future

The research doesn’t lie. Nextiva’s customer service stats show that excellent customer service is essential for getting more clients and increasing your practice’s revenue. According to the data, businesses that provide positive customer experiences have 4-8% higher...

How Voicemail Is Slowly Killing Your Business

How Voicemail Is Slowly Killing Your Business

The life of a small business owner can be hectic.  When you’re doing everything from daily administrative tasks to providing quality customer service, sometimes the phone is left to ring, and incoming customer calls are missed.  But one or two missed calls...

5 Free And Easy Ways To Start Promoting Your Brand Online

5 Free And Easy Ways To Start Promoting Your Brand Online

Remember when marketing was putting your product or service on flyers and brochures?  If you had the budget for it, you might have even invested in a billboard. Though these traditional forms of marketing still exist, we now have digital marketing. And the...

5 Small Business Tech Tools To Help Your Clinic Scale Faster

5 Small Business Tech Tools To Help Your Clinic Scale Faster

Today, 80% of small business owners are not taking full advantage of available technology.  This is not an overly surprising statistic. It’s not because small business and clinic owners aren’t tech-savvy. Most are. The issue is the number of software options...

3 Tips For Scaling a Healthcare Practice in 2021

3 Tips For Scaling a Healthcare Practice in 2021

As the owner of a small healthcare practice, scaling your business can be difficult on your own. With so many different responsibilities to handle to successfully run your business, you aren’t left with much time to focus on scaling when you're distracted with...

8 Ways To Use Upselling To Grow Your Business (With Examples)

8 Ways To Use Upselling To Grow Your Business (With Examples)

According to AnnexCloud, nearly 65% of a company’s business comes from repeat clients–speaking to the importance of strengthening the ties with your existing business portfolio. The more value your business brings to a client, the more loyal they’ll be. And more loyal...