Welcome to the SmileBlog.
Spend Less Time On The Phone & More Time Growing Your Business (In 3 Steps)
85% of business owners work nights & weekends. They spend the majority of their time working in their businesses, handling everything from client issues, payment processing, personal deliveries and any other activities they feel will help the business succeed....
How To Prevent Your Business Phone From Becoming Your Business’ Biggest Crutch
Since Alexander Graham Bell’s conception of the telephone in 1876, it’s been one of the most reliable ways to communicate. As the technology of phones has advanced, that state of how we use them has advanced, too; we text more than we call, and we Zoom or FaceTime...
How To Grow A Brick And Mortar Business In An Increasingly Remote World
More than 200,000 small businesses in Canada are at risk of closing their doors permanently due to the pandemic. What is the biggest contributing factor to that trend? We are! People are not interacting with each other like they used to. More and more, we are...
Virtual Receptionist vs. Full-Time Receptionist: Which Should You Choose?
You love that feeling of delivering your service and making someone’s day. And it shows: your practice is ramping up, and you’re receiving lots of bookings. As this is happening, you realize that it’s becoming too busy for you to deliver your service while also taking...
Why The True Loss Of A Missed Customer Call Is Larger Than You Think
One missed call can’t be that bad, right? You’ll just get the next one, and all will be fine. Sorry but no, 80% of callers that reach voicemail will hang up and call the competition. And one missed call could be costing your business up to $60,000 a year. ...
4 Ways Your Business Can Benefit From Appointment-Setting Services
Time is the most challenging thing to manage when you’re running a business–especially a business that provides services to the public. The reality is there are so many tasks to juggle, but only so much time in a day. While a calendar is supposed to help with...
Why Virtual Reception Is Just What You Need To Take Your Business To The Next Level
“Your income is determined by how many people you serve and how well you serve them.” - The Go-Giver by Bob Burg & John David Mann This quote perfectly describes the value of customer service in a way that directly impacts a business owner; their livelihood....
Virtual Receptionists: What They Are, How They Work & Why Your Practice Needs One
Over the past 12 months, more people have turned to telemedicine than ever before. The spread of COVID-19 was the main reason for this, with over 35% of US patients going through with a virtual appointment. Not only are people completing more appointments virtually,...
4 Ways A Virtual Receptionist Can Help You Scale Your Business
The landscape of how we interact shifted in a matter of months. Now that the world has settled into its new virtual reality the opportunities for business owners to scale up are limitless. What is meant by “scale up”? It is the concept of building out a...
4 Reasons Your Practice Needs A Virtual Receptionist
A missed call = a missed opportunity for your practice. Research shows that, if a new lead doesn’t get a response to their inquiry within five minutes, there’s an 80% decrease in the chance to qualify that lead. To accomplish this sort of response time is of course...