Is Virtual Reception Available Part-Time? Or Only Full-Time?

There is an incredible degree of flexibility when you work with Smiledog as your virtual reception solution. Some of our clients come on board with Smiledog as full-time users, meaning that Smiledog handles all incoming calls and messaging. However, many businesses don’t need that much coverage, and would prefer using Smiledog on a part time or backup basis. The good news is that our services are entirely customizable, and we can arrange a coverage solution that meets your individual needs.

The Smiledog Way

Whether using Smiledog full or part time, the way our service works is the same. If Smiledog is answering your incoming calls for that day, each caller is answered with a live receptionist, using your preferred greeting. After announcing the call, we complete the transfer, or take a message as directed. Full time reception users get this service throughout the business day, every day.

Part Time With Smiledog

Those using Smiledog on a part time basis can manage their service in a few different ways. The first option is to simply turn on the call forwarding feature, sending calls coming directly to your business line to Smiledog’s dedicated line for your business. This is a great feature that you might use when you have meetings, are out of the office, or otherwise need phone coverage. It’s also convenient for call answering while your receptionist is at lunch, on vacation, or otherwise unable to answer calls.

The second option for part time Smiledog services is is to use our busy call forwarding service, which sends the call to Smiledog if the incoming line is busy. This is great for businesses who have occasional high call volumes. Another option is to have the call automatically transferred after 3 or 4 rings, a great option if you don’t want to worry about remembering to turn on the feature when needed.

Smiledog Strives To Meet Your Needs

At Smiledog, we understand that every business is different, and we want to meet your needs, whatever they may be. Our services are completely customizable, and we focus our energy on making sure we fulfill your needs and expectations.

Call Smiledog today and learn how virtual receptionist services can change your office operations for the better! If you’re ready to begin now, visit our GETTING STARTED page!

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Offsite Virtual Reception for Medical Offices

Those running busy medical offices may not realize just how beneficial virtual receptionists can be for increasing productivity and freeing up support staff for more complex tasks. Smiledog is the perfect complement to medical offices, as they are experts at handling appointment setting as well as call-outs for rescheduling as needed. By turning over repetitive tasks such as appointment setting to Smiledog, staff is able to give patients with more pressing issues and concerns better attention. We can help make your medical office one that is more fully-focused on patient care.

Virtual Reception That Meets Your Needs

Each medical office runs differently and has different patient loads and needs. While Smiledog can’t handle every caller’s medical concern, they can certainly take a portion of the call load and ease the stress on your existing staff. Many medical offices employ a full time receptionist who juggles in-office patients as well as those calling on the phone.

When you set up virtual reception with Smiledog, we can take those callers simply seeking to set an appointment. With our dynamic web calendaring systems, these appointments are updated in real time. You’ll never have to worry about a double-booked appointment, as the calendaring system is always up-to-date.

Free Up Your Support Staff For Patient Care

The less time your support staff is spending on the phone, the more face time they have with patients in your office. In most medical offices, there are always people coming in and out of the office with various needs — whether to check in, to ask a question, or to pay a bill. By freeing up your support staff from appointment setting, they are better able to focus their attention on those in immediate need. Your patients will notice the difference!

Time To Get Started?

Are you ready to use virtual reception services to improve your medical office or just want to learn more about how we can help you? Visit our GETTING STARTED page for more information now!

 

Offsite Virtual Reception for Law Offices

We work with businesses of all kinds as a virtual reception provider, and law offices are among those firms that can really benefit from trying out our services. We serve offices with several partners, as well as single proprietors hanging their own shingle. Because of the nature of incoming calls to law offices, we think our services are ideal for improving client communication and satisfaction. In addition, virtual receptionists alleviates the pressure of attracting, training, and retaining reliable reception staff.

Virtual Reception As Your “Front Line” Receptionist

Some firms find themselves in a kind of limbo state, where they would like to hire a full time receptionist, but they can squeak by with their support staff — or even they themselves — answering the incoming calls. This works for a while, but does decrease overall productivity. It can also get complicated and stressful when work requires spending time at the courthouse or traveling. So why consider virtual reception?

In busy legal offices, your support staff is often engaged in important tasks. Freeing them from the task of answering each incoming call has the potential to greatly increase their productivity. Instead of using firm resources to employ a receptionist, you can instead focus resources in other areas more likely to improve the firm’s bottom line, like marketing or additional support staff. Why spend money on attracting, training, and retaining a full time receptionist when Smiledog virtual receptionists can do it all, hassle free, at an affordable rate?

Let Smiledog Help Increase Your Caseload

Some law offices set up a marketing number with Smiledog, directing those calling in via marketing materials to our friendly receptionists. Our receptionists can take down callers’ information for you to call back, or can transfer calls directly to you as you direct. Marketing your firm is necessary to grow your client base, but you can’t always take every incoming call. Rather than lose potential new clients, why not direct them to one of our virtual receptionists instead?

Affordable Virtual Reception For Your Law Office

Callers to your law office will hear a friendly, personalized greeting when they call, established by you at the time of sign up. Our receptionists will announce and transfer the call or take a message, as the situation dictates. If you are going to be at the courthouse all day or in important client meetings, you can send a message to Smiledog to advise our receptionist of your needs.

Want Smiledog to automatically take a messages all day? We can do that. Want Smiledog to transfer calls to one of your associates while you’re out? We can do that too. Each and every day, we can personalize how your calls are handled. If you get busy and can’t contact us to let us know your preferences? We’ll continue attempting to announce and transfer each call, and take a message if we cannot reach you. The only time during your business hours that your clients are routed to voicemail is if they are calling with business of a sensitive or confidential nature. As with all of your messages, you’re notified immediately via e-mail or SMS/text.

Time To Get Started?

Are you ready to sign-up for virtual reception services or just want to learn more about it? Visit our GETTING STARTED page for more information now!

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Virtual Reception for B2B and Manufacturing Firms | Smiledog

Businesses of many different stripes can benefit from giving virtual reception a try. Business to business and manufacturing firms are great candidates for virtual reception services. Incoming calls to these businesses must be handled quickly and efficiently, and Smiledog can help make that possible through friendly, capable virtual reception.

Support Staff Can Focus On Their Work

What tends to happen in growing businesses is the administrative staff juggles the incoming calls while also completing their other office responsibilities. Occasionally, these two objectives conflict, and often the ringing phone gets the “short end of the stick.” Perhaps there is a client in the office that your admin is helping with an issue, and the phone starts to ring. Typically he or she would be at the desk, available to take the call, but certainly can’t walk away from a client to take a call.

This is a scenario where virtual reception really makes sense. Your administrative staff no longer has to juggle incoming calls with administrative work — they can focus on the job duties that keep the business humming along. Our virtual receptionist can answer calls quickly, route them effectively, and everyone gets to experience even greater productivity.

Virtual Reception for Your Business to Business or Manufacturing Firm

Callers to your firm will hear your personalized greeting via our Smiledog receptionist. Our receptionists will announce the call and check availability prior to transfer. If you prefer a message, they’ll be happy to do so, or they can send the call through to you promptly. Every call is answer live, which means nothing slips through the cracks. We’re confident that you’ll be satisfied with the improved productivity in your office even as your clients experience even greater levels of customer satisfaction. Everybody wins!

Ready To Get Started?

Are you ready to get started with Smiledog? You can visit our GETTING STARTED page for more information about how to sign up, or you can call our office to discuss how we can help your business grow with virtual reception!

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How Does Voicemail Work With An Offsite Virtual Receptionist?

Most clients, before they join Smiledog, are familiar with voicemail and how it works. In fact, many of our clients were using voicemail as a de facto receptionist before coming to Smiledog and enjoying the benefits of a live answer to their incoming calls. When a client joins the Smiledog family, they’re given a voicemail account, which is utilized in a few different ways.

Aren’t All Calls Answered Live?

You might be wondering, “Wait! I’m looking for virtual reception, not another voicemail service.” Of course, we understand that! Your Smiledog voicemail during business hours is strictly used for confidential messaging that is “for your ears only.” Most clients don’t have urgent, private messaging, but we don’t want to close off that option to our clients, especially those in sensitive occupations like an attorney, doctor, or accountant. The only time your caller would be routed to voicemail during our daytime hours is in this “confidential” scenario.

After Hours Voicemail Answering

The other use for your Smiledog voicemail box is after hours, when the office is closed. Our typical client receiving a call after hours will have their incoming calls routed to voicemail. Those messages are automatically emailed out and the client can play the message as soon as they receive it, either online or you can call in, if you prefer. This is a terrific way to keep up on your messages, even if you’re at home. Even if someone has an urgent after hours need, you’ll get that message as soon as possible.

It’s Easy To Get Started With Smiledog

We’re confident that you’ll find our virtual reception services a great way to grow your business and increase your productivity. It’s easy to get started, and you can be up and running within 24-48 hours.

Call our office if you’re ready to learn more, or your can use our contact form. You can also visit our GETTING STARTED page that will start you on the path to terrific Smiledog services!

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24 x 7 Virtual Reception and Answering Service



Smiledog prides itself on being a virtual reception provider that really listen to its prospective clients, offering them ways to increase and grow their business, no matter what their current circumstances may be. They do this by offering a variety of different services that businesses can use depending on their needs, which can later be changed or altered if needed, in order meet the needs of a growing company.

What Does Full Service Mean To Smiledog?

Our staff really shines when it comes to full-time virtual reception services. With one simple call forwarding function, Smiledog can answer all of your incoming calls according to your predetermined script, announce and transfer calls as needed, and take messages as you direct. For businesses that are appointment-based, Smiledog can also use live, dynamic web-based calendaring systems to book appointments for you. This means no double-booking, even if you are booking an appointment with a client at your office at the same time.

24 X 7 Backup Answering Services

We offer 24×7 backup answering service for clients that need that kind of coverage. This is the type of service that many plumbers, roofing, or those in health services might need for clients with after-hours emergency needs. This service is a little different than the services offered during normal business hours, but no less effective in getting you your messages as soon as they come in. We can use auto-attendants or redirects to other numbers as well. You let us know your needs, and we make it happen.

Typically, incoming calls after hours are routed to voicemail, where clients are invited to leave a message for you. As soon as the call is completed, you’re notified via email with the audio message attached. We can also use alternative notification services such as text/SMS. This means that you get your after hours messages immediately, without any kind of delays. We want to serve our clients to the best of our ability at all hours, so this is why you can count on us for reliable after hours services. For those who use our appointment-setting services, unfortunately we cannot provide these services after hours.

Getting Started With Smiledog Is Easy

Smiledog makes it easy for any business to get started with their services, and most businesses can be up and running within 24-48 hours. We can get you started over the phone or even right online —it’s really that easy! There is no need to change your number or any of your marketing materials to use Smiledog services, so you can try Smiledog with confidence. In addition, you can probably do the forwarding easily using the phone system you already have. There is no complicated changes to your phone system needed, in most cases.

We think you’ll love versatile and affordable of virtual reception services —not only how it makes messaging easier and more convenient, but also how it can increase your productivity and business volume.

Call our office today or use our contact form to get in touch and learn more about our services.