Virtual Reception is like having a full time receptionist working from an off-site location, but at a fraction of the cost.

Smiledog is a “virtual” front desk for your business:

For people who own or manage a small business or company, the front desk matters and giving a good impression is vital to attracting new business. How quickly can you respond to a new enquiry? Are you always in a position to say yes to a new order?

“Letting potential customers or existing customers get a busy signal or voicemail means lost business.”

The first impression:

For most companies creating a great first impression is essential. Many would love to employ a receptionist to answer their phone when they are in a meeting or on the line but haven’t got the budget.  Smiledog can provide a simple and very cost effective solution. We rely on our experience and expertise using a team of dedicated communication assistants to answer your phone and give your company a great first impression.

Your Remote Virtual Receptionist:

At Smiledog your company is assigned a dedicated “Virtual Receptionist” who will answer all calls in YOUR company name. Smiledog receptionists will always answer in a friendly, courteous and professional manner. Their role is to screen your calls and let you know who’s on the line before transferring. They will provide your customers and potential clients with helpful information and create a positive customer experience even when you can’t be reached. You and your clients can depend on Smiledog while you are concentrating on building your business.

We work for you:

We work for you and do everything you would expect a great receptionist to do. We can give your clients information such as a description of your services and send messages to you by fax, e-mail, or text message. Smiledog can deal with all sorts of enquiries for you and we can even book appointments. If you need something we haven’t mentioned please call us.

How do we do it?

Smiledog uses the very latest in telephone technology. Our computer system immediately identifies the company that is being called and displays instructions on how you want your calls answered. This advanced computer telephone integration allows your Smiledog receptionist to answer general enquiries and provide the personal touch for your business. This technology works with any phone system and any number of employees. We can connect your calls to you whether you work from home or anywhere in the world.

The advantage:

The advantage to the small company is that this remote virtual reception service is a fraction of the cost of employing a full time receptionist. There are no administration costs and we make it easy for your clients to do business with you. Smiledog “Remote Reception” uses a unique team approach and simply put, we offer a level of service and commitment to our clients that put us in a different league.

A smile is contagious. That’s why we start every call with one.