Affordable. Flexible Front Desk Solution
Helping business owners like you re-imagine how they deliver their customer service experience.
98%
Of text messages are opened within 3 minutes of receiving it.
69%
Of consumers prefer email as their main channel to connect with a business
98%
Of customers are more likely to buy from a business with a live chat option
Impact for you
This service allows businesses to manage customer conversations across email, text, and live chat from one centralized support system.
How do you get things started?
If you are already using our phone service then we will simply program your add-on services into your existing set of account instructions. We will then fine tune those instructions with any updates needed to make sure everything on your account is cohesive.
If you need standalone email, text and/or chat services then we will build your account from the ground up and fully customize it for you. Then at any point in the future should you need phone support we can add that on quickly and easily for you!
We want to ensure your customers have a consistent and seamless experience with your business. So whether you’re using phone, email, text or chat we have one set of account instructions that are centrally programmed in our software. This will create a seamless experience for not only you and our team but also your clients.
Decide on your list of preferred service types.
Book in an initial consultation to review everything.
Then our team will get you a quote that fits exactly what you need!
While we are your customer service experts we are not your industry or sales experts. This simply means that highly technical questions or clients asking for detailed health recommendations or diagnosis cannot be handled by us. So we’ll always make sure to send these requests to the right person on your team.
Smiledog will provide you with a texting ready number as part of its professional text answering service. That number will be integrated into your existing account OR programmed into your new account build with us.
We provide you with a custom Smiledog email that you will simply forward (don’t worry we’ll show you how to do this!) to your existing customer service email. Emails are then redirected to us the same way your calls would be!
We provide you with the embedded code you need to host the chat feature on your website and we sync that directly into your account with us and voila, our virtual receptionists can handle live website chats the same way as if we were to handle your calls!
*It is usually best to have your web developer properly embed the chat code onto your website for seamless setup and use.
Our virtual receptionists can then handle client texts, emails or chats the same way as if we were to handle your calls. For existing clients we are pre-trained on how to handle requests and for new clients we always ensure each receptionist goes through our robust new client training program with a must-have 100% final score before being approved to handle business messages and provide professional live chat support services.
That’s easy, whatever can be done over the phone we can do over email, text or live chat!
Yes. Phone service is up to you, however, we always do recommend having live phone support as 60% of customers still prefer to call a local business when they need help or have a question.
During business hours we respond as quickly as possible. Generally within 10 minutes or less. We operate 7:30am – 8pm M-F & Saturdays 9-5pm EST
Fully secure. We follow all industry-standard privacy protocols and never store sensitive data outside of your approved systems.
Our team is 100% Canadian based. In fact we hire all of our staff from our home province of Nova Scotia, Canada.
Live chat support services allow businesses to respond to website visitors instantly through real-time messaging, improving customer engagement, response speed, and conversion opportunities.
Chat support services centralize conversations across text, email, and web chat, helping businesses deliver consistent responses while reducing missed inquiries and customer wait times.
SMS support services enable businesses to communicate with customers through text messaging, providing fast, convenient updates, appointment confirmations, and quick responses customers prefer today.
Phone, email, text and live chat has never been this easy for business owners.
