Affordable, flexible front desk solutions
Helping 250+ Jane clinics like yours grow their practices and re-imagine how powerful their front desk can be.
I knew working until 1 or 2 in the morning wasn’t sustainable.
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You’ve no doubt transformed your clinic by using Jane.
Imagine your new day to day with:
No matter how your clients want to connect with your practice. Whether it’s phone, email, text or chat. Smiledog has you covered!
We’re on a mission to help practice owners like you grow their clinics and win back their day.
Our proven process that we do with all Jane clinics to ensure our relationship is a long lasting one.
What Happens?
A no pressure discovery session with Dave to answer all your initial questions about our service and how it could work for your practice.
Why It Matters?
If you like what you hear, this is where we will schedule you in for your in-depth assessment to get the specifics of how you need us to handle bookings.
What Happens?
In this call, our Jane Specialist walks you through how we set up Jane accounts for success. We’ll also review your unique booking flows to ensure they’re optimized for our virtual team to help you with.
Why It Matters?
This is where you gain full clarity on our process, and we ensure we’re the right fit for each other. Taking this extra time upfront helps us help you get the most out of our service.
What Happens?
A live video call with your account specialist to gather the essential details needed for setup.
Why It Matters?
This is where we fine-tune the foundation of your service to match your exact needs.
What Happens?
Meet your dedicated support team and review your account setup to ensure everything is just right.
Why It Matters?
We make final adjustments before training begins to guarantee smooth operations.
What Happens?
Our team undergoes rigorous training and testing to ensure they are 100% ready to handle your calls.
Why It Matters?
We don’t take shortcuts and all training is customized to each practice and each receptionist must pass testing with a 100% score before launching your account.
What Happens?
Your service officially goes live! We send you all the details to ensure a seamless start.
Why It Matters?
We are serving your patients and we will be the first point of contact to make your customer service experience a wonderful one.
What Happens?
A live video call with our support team to review your first six weeks and ensure everything is running smoothly.
Why It Matters?
The first 6 weeks is when we fine-tune your service the most. This check-in ensures we’re on the same page and our service is delivering for you right out of the gate.
What Happens?
This marks the end of your official onboarding and the transition to ongoing Customer Care.
Why It Matters?
At this point we should be in full rhythm with how you need us handling things. This is where we really want to ensure everything is humming nicely for you.
What Happens?
Even after onboarding, we check in at months 5, 7, 9, and 12 to ensure you’re still getting the best experience.
Why It Matters?
Proactive service keeps your account optimized and ensures ongoing success.
Email, Texting & Live Chat services are add-ons
REAL CLIENTS, REAL RESULTS
Let Smiledog add a powerful human touch to your Jane-powered clinic.
